13:69O-1.2r, a DISPUTE is an 'unresolvable complaint after all reasonable means have been exhausted by the casino license permit holder.' All Internet Dispute Forms filed with the Division must be accompanied with a copy of the original complaint filed with the casino license permit holder and the response which led to the filing of the dispute form.The New Jersey Division of Gaming Enforcement requires all operators to have effective systems in place for receiving, recording, managing and investigating Internet gaming customer complaints. If at any point you are dissatisfied with the service you've received, or the way your issue has been dealt with, you can make a formal complaint by writing to detailing your complaint. We are committed to ensuring our players receive a high standard of service. To update information on your WSOP player profile page, please click here.įor questions or assistance about a Caesars Property, please click here What is WSOP's formal complaints procedure? Click here.įor questions or assistance about a World Series of Poker or WSOP Circuit Live Event, please click here.

Visit our 'Online Help Center' for answers to some of our most frequently asked questions including password resets, geo-location issues, technical issues, document upload, withdrawal timeframe, and much. Simply log into your account, select ‘Cashier,’ click ‘Help’ (image of a person with a headset) and start chatting for assistance. You can also send us an email at can also chat with one of our Player Support Representatives when logged into your account from the hours of 3pm to 11pm daily. Phone Support is available daily, from 8am to 12am EST. Our New Jersey Support team is available to assist you via phone, email or chat, the choice is yours!įor support with your online Account: always try to get back to you within 72 hours. Online Real Money Poker in New Jersey is dedicated to providing players with an enjoyable, safe, and secure online poker experience.

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